The Role and Team
40 hours per week, working 9am to 6pm Monday to Friday.
Working from our Portbury distribution centre (BS20 7XE)
apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the crucial link between our customers and the supply chain.
The Senior Customer Service Advisor (SCSA) will be responsible for their own group of customers ensuring that world class customer service is provided at all times. The SCSA will be responsible for order processing, the management and set up of their own accounts, dealing with inbound and outbound calls, complaint handling and deputising for the Customer Service Manager as and when required.
You will ensure all queries are dealt with in a professional and timely fashion, acting as a role model for your colleagues, who is effective in identifying and resolving/escalating customer issues. The ideal candidate will be an effective communicator with a passion for delivering a first-class service. You will be a competent individual who will be able to guide and train team members through coaching and development and will support the Customer Service Manager improving the customer journey with good systems knowledge and an expert level in excel is a must.
Who We Are
We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
Salary - Circa £28,000 + benefits
In addition to your salary you will receive a comprehensive training program, 25 days annual leave holiday entitlement (plus bank holidays and the option to buy an extra 5 days annual leave), retail and product discounts, free car parking, free lunch, snacks and beverages, free turkey (or voucher) at Christmas and much more!
PERFORMANCE MEASURES
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This role would suit someone who:
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