40 hours per week, shifts from 7.30am to 4.30pm, Monday to Friday.
Working from our Portbury distribution centre (BS20 7XE)
apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the crucial link between our customers and the supply chain.
The Customer Service Advisor (CSA) have their own group of customers (hospitals, care homes and education settings) who they work with to support with on-line and hone orders, taking pro-active measures to support their customers.
You'll need to be a great communicator on the phone and able to build relationships with your customers. You'll be confident using CRM systems and problem solving when the need arises. The customer service team is friendly and supportive of each other so this is a great opportunity.
Salary £27,727.04 + benefits
apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.
Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.
Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
Performance Measures:
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This role would suit someone who:
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service, and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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